• Passport
  For a guest travelling abroad, a passport is an official document and also an identity. A Visa is a must to enter any particular country.
  The Passport should be valid for a minimum of 180 days from the date of arrival conclusion in India. Please cross check all your particulars including your name/ address/validity/expiry date and Blank pages for VISAs as per requirement. All travellers booking tours for the European sector should ensure that the Passport validity is for a maximum of 10 years. The passports are well maintained and should have sufficient blank pages (that are not damaged/stapled/torn) for recording stamping of visas of various countries. Handwritten passports are not allowed.
• Visa (International Tours)
  Visa permits the guest to enter another country. For tourists, generally a short term visa is granted by the respective consulate. We are visa facilitators and generally assist guests for preparing Visa documents, submitting them & collecting the passports from the consulate. The Consulate may call the guest for a personal interview even after all relevant documents have been submitted. The company is not responsible for any kind of error caused by the consulate. The decision to issue the Visa is at the sole discretion of the respective consulate; the company does not have a hold on the decision of the consulate and cannot object to it either. Just in case your visa is granted on the old passport and has a validity kindly cross check whether you need to transfer the visa on the current passport.
  Sometimes your Visa which is granted may have a longer validity than your passport in such a case please remember to carry your old passport along with your new passport.
• Mandatory Documents required for the Visa
  Duly signed & filled VISA forms by each guest as per Passport signature & details. For Children, Thumb impression - If passport has thumb impression or signature along with Parent's Signature - Male - Left Thumb & Female Right Thumb.
  A Personal Covering letter stating purpose of the Travel - Personal / Tour/ Employment etc. along with financial/ sponsorship details. (For Employed on Plain paper, Self Employed on Plain paper with Visiting Card, Business or Professionals on their letter head) Sometimes due to load factor at the embassies and consulates, the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, VRREISEN as a facilitator shall not be responsible for any consequences and/or liable for any refund, the guest shall have to bear all the cancellation and re-booking charges for the next tour.
  Many countries are following the biometric system in a bid to ensure safer travel. For U.K & Schengen visas you will have to visit the VFS personally and in case of USA you will need to visit the VFS twice. Once for Biometric and then for a personal interview
• Immigration
  Though you are holding a valid a visa, it only gives you the permission to enter the respective countries immigration point. Granting or rejecting the permission to enter a country is solely dependent upon the discretion of the immigration authority only. Sometimes a guest may be deported/ interrogated/ and may be held back by the immigration authorities for a longer span than the usual time. In such a case if the guest misses out on the itinerary program the company is not liable.
• Travel Insurance:
  Travel Insurance is not included in the normal packages and if required has to be taken at extra cost.

• Cost of the Tour
  When the tour cost is quoted, the Foreign Exchange component is calculated as per the prevailing rate of that day. The company reserves the right to alter the cost of the tour before the departure, accordingly the guest will have to make the full payment before tour departure. Tour costs do not include government or other taxes raised by independent contractors like airlines, which are to be paid by the guest as per the actual.The guest are entitled to pay all applicable prevailing statutory taxes .Guests have to pay the full tour price as per the guidelines given in the Website
• Additional Taxes by Airlines, Visa & Government
  Airline is an independent vendor, the Company does not have any control on their operations; neither on the increase in air fare, fuel or any other taxes like YQ & YR etc. All such hikes have to be paid by the guest before the tour departure. Air Ticket Cancellation charges plus deposit forfeit charges applicable under the rules of the concerned Airline are to be paid by the guest immediately in the event of cancellation of the tour.
  Any Hike in visa fee/VFS fees or increase in government tax are not under the company's control. Therefore, any such additional charges shall be paid by the guest.
• Any Payment by credit card, debit card, Online payments will attract service charges as applicable and intimated by the company at the time of payment / Invoice.

• Guest's interest to participate in the tour.
  Payment of the registration amount indicates that the guest is interested in the tour and has read and accepted all the terms and conditions mentioned by VR REISEN . In case of a guest who is processing the booking formalities on behalf of his/her family is deemed to have been authorised to do so by his family after reading all the terms and conditions mentioned on the VR REISEN Website.
• Health
  When you book a tour, or when someone else books a tour for you, on your name , that means you are physically fit to travel to that destination. It is very important for you to take care of your health throughout the tour. Any health issue on tour or any stay back due to the same shall be borne by that respective guest only, the company shall not be held responsible in whatsoever manner.
• Non payment of full tour price before departure.
  The company reserves the right to cancel and forfeit the paid amount in case of non payment of full tour cost 30 days prior to the departure date.

• The Company reserves the right to modify or alter the tour itinerary in case of force majeure conditions. Changes shall be informed to the guests at the earliest. Any additional charges, if applicable, are to be paid by the guest.
• Other than force majeure, for any other unavoidable circumstances, if the company curtails or cancels a certain day's sightseeing, refund for the concerned portion of the sightseeing/tour shall be given to the guest. The Company will not be responsible for any kind of claims.
• The Company reserves the right to change (addition/deletion on exchange) sightseeing places for betterment of the tour programme.
• If sightseeing timings aren't adhered to, or if an any add-ons are required then the same will be borne by the guests.
• Sightseeing days and closing of a particular sightseeing place are not in our hand, but we try our level best to cover all the sightseeings listed in the tour program. In case if any sightseeing is closed we may give you a replacement of that place or refund may be given for the particular sightseeing as per the refund policy of the respective vendor.
• Sightseeings of adventurous type are totally dependent on weather. In case, the weather turns out to be unfavorable& sightseeing is not possible, refund will be given as per the refund policy of the respective vendor.
• Sightseeing mentioned in the Itinerary where vehicle at disposal is provided, the places to be covered will be as time permits. Guests late to start the tour, spending more time at a particular location, shopping in between may end up missing other location visits.
• Entrance charges in certain countries may differ as per the nationality of the guests, hence at some locations we may not include the cost of entrance charges unless specifically mentioned in the inclusions. In such cases, the guest has to purchase the entrance tickets themselves at the respective counters.

Guest/s are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration point’s etc., guest/s have to verify and be responsible for the same. The porterage or the tips for services rendered to carry guest/s baggage to the rooms is guest/s responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the guest/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest/s and guest/s shall have to pay tip directly to them.

As a Tour Provider, we are availing the services of multiple vendors / suppliers / service providersviz, Airlines, VFS, Cruises, Hotels, Transport, Travel Insurance, Vehicle Providers, Other Local Ground Handlers, Restaurants etc,. to provide you with a comprehensive tour package.
Hence our cancellation policy is strictly in accordance with the respective vendor / supplier / service provider cancellation policy. However there will be minimum service charge applicable from our end for the amount of work we’ve put for the specific file.
Any Cancellation will be processed only upon a written communication to the company and acknowledged by the company.

• Refunds if any, for variation / modification / amendments / alteration and / or cancellations etc. of any tour will be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
• No refund will be payable
• For any missed/unused services of the tour including the meals due to whatsoever reason.
• Where full deposit is required to be paid in advance to the concerned authorities to enable the Company to confirm the reservation
• If services of the tour are modified, varied, amended, cancelled or not utilized.
• If any guest decides and / or is required to cancel the tour due to any changes made in the rules by the concerned Government.
• Where airfares are contracted in bulk for I-Fly departures.
• If the tour is indefinitely postponed due to a natural calamity, riots, political calamities or any other unforeseen calamities.
• Refund is not applicable for sectors on Indian/World tours wherein air tickets are non refundable and date change is not allowed.
• For all Card payments - Payment received by Cards and if there is any refund, such refund will be done through the respective cards Financial Institutions and credited to the same card. The charges for transaction to be borne by the guests.

The Company reserves the right to:

• Take the booking for the group tour and individual tour.
• Cancel bookings even after the acceptance of the payment without assigning any reason. In this case the company shall refund the money to the guest.
• Dismiss any guest from the tour for misbehavior especially if it affects the group and Physical or verbal assault to the Tour Manager.
• Withdraw discounts at any point of time.
• Change the routing of Air Travel.
• Change hotel and/tour programme due to unavoidable circumstances.

• Loss of Passport
  Guests travelling abroad should take care of his/her passport. Loss of the passport on tour involves costs and consequences such as filing FIR, visiting Indian Embassy, getting new passport or landing certificate, expenses on the stay, food, transportation etc. all of which have to be borne and paid by the concerned guests only. Getting the landing certificate or the new passport is the sole responsibility of the guest. The Tour Manager is not responsible or liable or under any obligation for the loss of passport and the consequences thereof. Entire consequential expenses shall be met by the guest(s). Any other guest accompanying the guest who has lost the passport wishes to terminate the tour intermittently, will have to meet the expenses etc. No refund will be given to the guest leaving the tour abruptly. The tour manager won't stay back in any case.
• Photo Identification
  All guests are advised to carry the photo identification in the form of driving license, election ID card, PAN card and students must carry with them their school / college ID card. At certain sightseeing places, the Identification proof is mandatorily required and company has no control over it. The identification documents must be produced by the guests as per the rules and regulations prescribed at different locations. Also, please ensure that on tour you carry the same photo ID submitted in the office. In case of documents being in maiden name, provide & carry those documents.

• Single Occupancy
  Single guest provided with single occupancy/single bedded room have to pay single occupancy charges for the entire tour. Single rooms may be comparatively smaller in size than the twin sharing rooms and may be located on a different floor or in corner side from the rooms of other group members.
• Check-in and Check-out time
  Guest have to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 am. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. If guest wants any change therein, like early check-in or late check-out, he/she will have to manage the same on his/her own with hotel authorities on payment of additional charges, if any. Any loss to hotel property knowingly or unknowingly will have to be borne by guest. Company shouldn't be held responsible.
• Room Sharing
  Single person joining the tour may be given a sharing partner/s in twin or triple sharing basis & this is subject to availability of the room partner of the same gender. However, any misunderstandings or incidences like missing items or difference of opinion between each other will have to be settled between room partners themselves. The company is not responsible for any loss or mishap. If, for any reason, concerned partner cancels or alters the booking of the tour, then the other guest / partner has to bear entire room charges. No adjustments shall be made from the money contributed by guest / partner who has cancelled the tour. Shared rooms have 'No Smoking' policy. Cleanliness of the room and especially the bathrooms is to be maintained under any circumstances. Any Religious thing one does shouldn't be a botheration or force to other. Safety of money and valuables is own responsibility even one has to take care oneself and other person should not be forced to help or assist

Tours Managers & Tours Leaders will be provide only for Large Groups. For smaller groups, the guests can provide the services of the drivers of the respective vehicles. Most drivers we engage will have a good knowledge of the respective places and can avail their guidance for the tours. However we provide detailed description of places of visit, shopping etc on requet by the guest from our team of consultants. Any Services Tour Leaders/assistants/escorts are assisting to the guest/s throughout the tour, they are not responsible for guest/s baggage or any kind of personal belongings. The guest/s themselves should carry their baggage. The instructions and information of the tour, are to be followed in the group tours and tour leaders is not responsible for any instructions overruled by the guest/s and its consequences.

The liability of the Company is restricted only to make reservation in accordance with the guest's requirements & no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist on account of deficiency in services by any independent contractor.
Any gesture of courtesy extended by the Company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses because:

• Taking care of the valuables is the sole responsibility of the guest, in fact we suggest and recommend you not to carry unnecessary valuables like gold, high end equipments on tour.
• Train/flight delays, on account of any reason due to rescheduling/cancellation of train/flights/inter-connection/ meals not being served etc. is not in the control of the company.
• Any change due to force majeure including weather condition / strike / war / VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc., are not in control of the company.
• Allocation of seats, and food service in the aircraft because the airline reserves the right of allocation.
• Celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of the company.
• Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused will not fall under the responsibility of the Company
• Any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management/ employees / agents of any independent contractor, are not in control of the company.
• Any damages, additional expenses or any consequential losses suffered by the guest due to cancellation, amendment and / or alteration of any of the services of the tour mentioned in the itinerary / brochure by the Company after the registration / booking by the tourist. Each of these conditions shall be severable from the other, if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.

As you are traveling as an individual / group withVR REISEN , all participants are expected to conduct themselves in a manner that is not disruptive to other individuals / members of the group and in a manner that is appropriate for the tour.
For the benefit of everyone on the vacation, VR REISEN, reserves the right to accept or reject the booking of any vacation participant and to remove any vacation participant from participating in or being a part of one or more itineraries where his or her conduct is deemed inappropriate & incompatible with the interest of the other travelers. VR REISEN, is not responsible for any losses, including missed sightseeing or having to make alternate travel arrangements, if you fail to meet the representatives of VR REISEN, at assigned timings and places/pick up points while on tour. VR REISEN, will not refund nor cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior or inability to maintain punctuality. The decision of behavior being acceptable or unacceptable rests solely with VR REISEN.

It shall be the sole responsibility of the guest/s to ensure that he/she possesses the required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour.
All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. The Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour - subject to rules of the specific visa embassy or consulate. The guest/s shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Guest/s should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour.

Please be aware that during your participation in vacations operated by VR REISEN, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. VR REISEN, will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While VR REISEN, will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold VR REISEN, harmless regarding any provision of medical care or the adequacy of any care rendered. VR REISEN, is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold VR REISEN, harmless for such. Disputes
If there is any dispute about or involving VR REISEN or the services we provided, you agree that the dispute will be governed by the laws of the Territory State of Kerala, India without regard to its conflict of law provisions.
All disputes pertaining to our services, will be solely dealt under the jurisdiction of Ernakulam Court, State of Kerala, India.